When lots of animatronic dinosaurs are sold, we would inevitably encounter some mechanical failure that caused from carrying or transportation, or caused from improper operation. Many customers who purchased our animatronic dinosaur products will be taken for granted that our company should be superior to solve this problem without any conditions.

From the customer’s viewpoint, above solving means is OK. After all, the buyer’s intention is the best to do nothing to solve the problem from seller. However, some customers because of busy work or other reasons, will forget the sales staff’s explanation before customer order the dinosaurs – half a year warranty, during any non-human mechanical or electrical problems by our free electrical components sent, and guide repair. That means that once there is a problem with our products, please clients cooperate with our after-sales staff to solve the problem bit by bit, and listen to our guidance patiently to solve the problem together. Don’t let emotional resistance cause problems to stagnate. These words out from the heart, please see the customers understand each other.

We are an animatronic dinosaur manufacturing company with responsibility. We will treat each of our customers seriously and responsibly, and seriously fulfill the commitment to customers and product quality.